call centre agent - customer service

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Yardworx logo
  • Full Time
  • Permanent

call centre agent - customer service

  • Yardworx
  • Posted 20 hours ago
  • NOC: 64409
  • Location: Calgary, AB, T2K5X2
  • Salary: $20.00 to $24.00 hourly (to be negotiated)

Job Overview

  • Published On: Jun 3, 2026
  • Application Due: Jun 17, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 1

Company Overview

  • Employer: Yardworx
  • Location: Calgary, AB, CA

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 to 44 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 3 years to less than 5 years
  • or equivalent experience
  • Work setting

  • Urban area
  • Business sector
  • Private sector
  • Sales
  • Tasks

  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Perform data entry
  • Computer and technology knowledge

  • Database software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • Type of experience

  • Call centre
  • Security and safety

  • Driver's validity licence check
  • Transportation/travel information

  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks
  • Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Screening questions

  • Are you available for shift or on-call work?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Employment terms options

  • Evening
  • Employment terms options

  • Morning
  • Night
  • On call
  • Day
  • Weekend
  • Overtime required
  • Overtime available
  • Financial benefits

  • Group insurance benefits

Job Details

  • Work arrangement: Not specified
  • Work hours: 40 to 44 hours per week
  • Salary range: $20.00 to $24.00 hourly (to be negotiated)
  • Postal code: T2K5X2

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