Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Work setting

Produce informational materials to increase awareness of services available
Answer written and oral inquiries
Assist in the preparation of brochures, reports, newsletters and other material
Conduct public opinion and attitude surveys
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive credit and employment applications
Receive payments
Sell merchandise
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Write and edit press releases, newsletter and communications materials
Answer clients' inquiries and provide information