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Full Time
Permanent

deskside support technician

MSP CORP
Posted 3 days ago

NOC: 22221
Location: Jonquière, QC, G7X6L2
Salary: $80,000.00 annually

Job Description

Work Term: Permanent
Work Language: Bilingual
Hours: 37.5 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 5 years or more

Work setting

Help desk
Consulting firm

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Manage incidents

Certificates, licences, memberships, and courses

Microsoft Certified Solutions Associate (MCSA)
Microsoft certified solutions associate (MCSA)

Computer and technology knowledge

Device drivers
Networking software
Networking hardware
Networking security
Intranet
Internet
Servers
MS Office

Security and safety

Criminal record check

Transportation/travel information

Own transportation
Own vehicle
Valid driver's licence

Work conditions and physical capabilities

Attention to detail
Sitting
Combination of sitting, standing, walking

Own tools/equipment

Cellular phone

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Screening questions

Are you available for shift or on-call work?
Are you available to start on the date listed in the job posting?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Job Details

Work arrangement: Not specified
Work hours: 37.5 hours per week
Salary range: $80,000.00 annually
Postal code: G7X6L2

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