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deskside support technician at CISM Gestion Informatique in Montréal, QC

CISM Gestion Informatique logo
  • Full Time
  • Permanent

deskside support technician

  • CISM Gestion Informatique
  • Posted 1 day ago
  • NOC: 22221
  • Location: Montréal, QC, H1N1X1
  • Salary: $60,000.00 to $65,000.00 annually (to be negotiated)

Job Overview

  • Published On: Aug 21, 2026
  • Application Due: Sep 11, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: bilingual
  • Views: 1

Company Overview

  • Employer: CISM Gestion Informatique
  • Location: Montréal, QC, CA

Job Description

  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 3 years to less than 5 years
  • or equivalent experience

    • Work site environment

  • Motor vehicles

    • Work setting

  • Help desk
  • Information technology
  • Information technology (IT) infrastructure
  • Information technology (IT) service provider

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

    • Supervision

  • No supervision responsibility

    • Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • 3D graphic software
  • Image editing software
  • Project management software
  • HTML editing software
  • Desktop publishing software
  • Database software
  • Mac OS
  • Quick Books
  • MS Active Directory
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • XML

    • Type of experience

  • Call centre

    • Area of work experience

  • Information technology (IT) service delivery

    • Area of specialization

  • Technical support

    • Security and safety

  • Criminal record check
  • Driver's validity licence check

    • Transportation/travel information

  • Own vehicle
  • Valid driver's licence
  • Travel expenses paid by employer

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Screening questions

  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?

    • Workplace information

  • On the road job

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

    • Financial benefits

  • As per collective agreement
  • Mileage paid
  • Night shift premium

    • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities

Job Details

  • Work arrangement: Not specified
  • Work hours: 40 hours per week
  • Salary range: $60,000.00 to $65,000.00 annually (to be negotiated)
  • Postal code: H1N1X1

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