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guest service supervisor

Whistler Reception & Property Care logo
  • Full Time
  • Permanent

guest service supervisor

  • Whistler Reception & Property Care
  • Posted 1 week ago
  • NOC: 62022
  • Location: Whistler, BC, V8E0Z5
  • Salary: $37.00 hourly

Job Overview

  • Published On: May 21, 2026
  • Application Due: Jun 11, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 1

Company Overview

  • Employer: Whistler Reception & Property Care
  • Location: Whistler, BC, CA

Job Description

  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 80 hours bi-weekly
  • Education:
  • Expérience:

    • Education

  • Secondary (high) school graduation certificate

    • Tasks

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Supervise support staff
  • Schedule and confirm appointments
  • Respond to complaints of guests
  • Register arriving guests and assign rooms
  • Provide job training and support
  • Process guests' departures, calculate charges and receive payments
  • Prepare monthly statements
  • Perform basic bookkeeping tasks
  • Enforce policies and procedures
  • Co-ordinate recreation activities
  • Carry out administrative and clerical activities (record keeping, scheduling etc.)
  • Book appointments
  • Attend to guests' requests for extra supplies or other items
  • Answer electronic enquiries
  • Calculate daily/shift payments received and reconcile with total sales
  • Complete onboard and other logs
  • Schedule activities
  • Explain procedures
  • Assist with record management

    • Supervision

  • 16-20 people
  • Staff in various areas of responsibility
  • Customer service clerk

    • Computer and technology knowledge

  • MS Outlook
  • Quick Books
  • Sage Accounting Software

    • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Large workload
  • Standing for extended periods
  • Tight deadlines
  • Work under pressure

    • Personal suitability

  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player

    • Screening questions

  • Are you authorized to work in Canada?
  • Do you have experience working in this field?
  • Do you live near the job location?
  • Do you meet the language requirements listed in the job posting?

    • Employment terms options

  • Evening
  • Flexible hours
  • Morning

    • Experience

  • 5 years or more

    • Employment terms options

  • Night
  • On call
  • Day
  • Weekend
  • Overtime available

    • Health benefits

  • Health care plan

    • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Other benefits
  • Team building opportunities
  • Wellness program

Job Details

  • Work arrangement: Not specified
  • Work hours: 80 hours bi-weekly
  • Salary range: $37.00 hourly
  • Postal code: V8E0Z5

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