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guest services agent - hotel at QUALITY INN LEAMINGTON in Leamington, ON

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QUALITY INN LEAMINGTON logo
  • Part Time leading to Full Time
  • Permanent

guest services agent - hotel

  • QUALITY INN LEAMINGTON
  • Posted 1 day ago
  • NOC: 64314
  • Location: Leamington, ON, N8H3C4
  • Salary: $17.60 to $19.00 hourly (to be negotiated)

Job Overview

  • Published On: Jul 25, 2026
  • Application Due: Aug 8, 2026
  • Job Type: Part Time leading to Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 1

Company Overview

  • Employer: QUALITY INN LEAMINGTON
  • Location: Leamington, ON, CA

Job Description

  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 5 to 44 hours per week
  • Education:
  • Expérience:

    • Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

    • Work setting

  • Hospitality industry
  • Staff accommodation available
  • Hotel, motel, resort
  • Relocation costs not covered by employer
  • Willing to relocate
  • Hotel laundry

    • Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Serve food and beverages

    • Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

    • Security and safety

  • Criminal record check

    • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

    • Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness

    • Screening questions

  • Are you available for shift or on-call work?
  • Are you available to start on the date listed in the job posting?
  • Are you currently a student?
  • Do you have experience working in this field?

    • Employment terms options

  • Early morning

    • Other

  • Use of artificial intelligence

    • Employment terms options

  • Shift
  • Flexible hours
  • Morning
  • On call

    • Experience

  • Experience an asset

    • Employment terms options

  • To be determined
  • Day
  • Weekend

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

    • Financial benefits

  • Bonus
  • Gratuities
  • Group insurance benefits
  • Life insurance

    • Other benefits

  • Free parking available
  • Other benefits
  • Variable or compressed work week

    • Support for newcomers and refugees

  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Does not require Canadian work experience

    • Support for Indigenous people

  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

    • Support for mature workers

  • Participates in a government or community program or initiative that supports mature workers
  • Applies hiring policies that discourage age discrimination
  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Offers mentorship, coaching and/or networking opportunities for mature workers

    • Supports for visible minorities

  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees

Job Details

  • Work arrangement: Not specified
  • Work hours: 5 to 44 hours per week
  • Salary range: $17.60 to $19.00 hourly (to be negotiated)
  • Postal code: N8H3C4

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