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guest services manager at Mount Norquay in Banff, AB

Mount Norquay logo
  • Full Time
  • Permanent

guest services manager

  • Mount Norquay
  • Posted 1 day ago
  • NOC: 60031
  • Location: Banff, AB, T1L1B4
  • Salary: $39.00 hourly

Job Overview

  • Published On: Jul 21, 2026
  • Application Due: Aug 11, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 2

Company Overview

  • Employer: Mount Norquay
  • Location: Banff, AB, CA

Job Description

  • Education: Bachelor's degree
  • Experience: 5 years or more

    • Tasks

  • Develop and implement policies and procedures for daily operations
  • Recruit and hire staff
  • Supervise staff
  • Conduct performance reviews
  • Negotiate with suppliers for the provision of materials and supplies
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Perform front desk duties
  • Prepare budgets and monitor revenues and expenses
  • Prepare marketing plans
  • Implement marketing activities
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans
  • Establish work schedules
  • Manage events
  • Organize and maintain inventory

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Large workload

    • Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Team player

    • Employment terms options

  • Early morning
  • Evening
  • Shift
  • Flexible hours
  • Morning

    • Employment terms options

  • Night
  • On call
  • To be determined
  • Day
  • Weekend
  • Overtime required
  • Overtime available

    • Health benefits

  • Health care plan
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

Job Details

  • Work arrangement: Not specified
  • Work hours: 30 to 40 hours per week
  • Salary range: $39.00 hourly
  • Postal code: T1L1B4

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