College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
Urban area
Tasks
Act as spokesperson for an organization
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Assist in the preparation of brochures, reports, newsletters and other material
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive payments
Sell merchandise
Explain procedures, risks and benefits to clients
Administrative and office activities
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
May perform a variety of office management and clerical duties
Enter data according to specified format
Computer and technology knowledge
Database software
Internet
MS Excel
MS Outlook
MS Windows
MS Word
MS Office
Social Media
Electronic mail
Area of work experience
Community service organization
Area of specialization
Audio/audio-visual
Project management
Communications
Security and safety
Vulnerable sector check
Reference required
Transportation/travel information
Own transportation
Own vehicle
Valid driver's licence
Public transportation is available
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Hand-eye co-ordination
Repetitive tasks
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Ability to multitask
Dependability
Honesty
Quick learner
Screening questions
Are you available to start on the date listed in the job posting?
Are you currently a student?
Do you have experience working in this field?
Do you meet the language requirements listed in the job posting for the position (English or French)?
