Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
Tasks
Initiate and maintain contact with the media
Prepare and/or deliver educational, publicity and information programs, materials and sessions
Prepare sports, literary, performance or other contracts
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive credit and employment applications
Receive payments
Sell merchandise
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Write and edit press releases, newsletter and communications materials
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
