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user support technician

Audcomp logo
  • Full Time
  • Temporary

user support technician

  • Audcomp
  • Posted 1 day ago
  • NOC: 22221
  • Location: Ancaster, ON, L9G4V5
  • Salary: $73,500.00 annually

Job Overview

  • Published On: Jul 3, 2026
  • Application Due: Jul 24, 2026
  • Job Type: Full Time
  • Work Term: Temporary
  • Language: english
  • Views: 1

Company Overview

  • Employer: Audcomp
  • Location: Ancaster, ON, CA

Job Description

  • Work Term: Temporary
  • Work Language: English
  • Hours: 41.25 hours per week
  • Education: Bachelor's degree
  • Experience: 3 years to less than 5 years
  • Information technology
  • Computer science

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Troubleshoot and resolve technical problems
  • Supervise technical and support staff
  • Provide staff training
  • Communicate technical problems, processes and solutions
  • Organize and maintain inventory
  • Coordinate IT projects, including the design and deployment of new IT systems and services
  • Assess and troubleshoot applications software

    • Supervision

  • 3-4 people

    • Certificates, licences, memberships, and courses 

  • Microsoft SQL Certification
  • Microsoft certified IT professional (MCITP)
  • Microsoft certified professional (MCP)
  • Microsoft certified technology specialist (MCTS)
  • Information Systems Professional (ISP)
  • Project Management Professional (PMP)

    • Computer and technology knowledge

  • Shell script
  • iOS
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Mail server software
  • Communication software
  • Project management software
  • Programming software
  • HTML editing software
  • Web service design
  • Database software
  • Programming languages
  • Software development
  • Mac OS
  • MS Active Directory
  • .NET
  • C#
  • C++
  • JavaScript
  • MS Office
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • WordPress
  • Networks

    • Area of specialization

  • Information systems

    • Security and safety

  • Criminal record check

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Screening questions

  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?

    • Employment terms options

  • Morning
  • On call
  • Day

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

    • Financial benefits

  • Life insurance

    • Other benefits

  • Free parking available

    • Support for newcomers and refugees

  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

    • Support for youths

  • Provides awareness training to employees to create a welcoming work environment for youth

    • Support for mature workers

  • Provides staff with awareness training to create a welcoming work environment for mature workers

    • Supports for visible minorities

  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Job Details

  • Work arrangement: Not specified
  • Work hours: 41.25 hours per week
  • Salary range: $73,500.00 annually
  • Postal code: L9G4V5

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