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user support technician

E-NET SOLUTIONS INC. logo
  • Full Time
  • Permanent

user support technician

  • E-NET SOLUTIONS INC.
  • Posted 19 hours ago
  • NOC: 22221
  • Location: Calgary, AB, T3J4K3
  • Salary: $36.60 hourly

Job Overview

  • Published On: Jul 2, 2026
  • Application Due: Jul 16, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 1

Company Overview

  • Employer: E-NET SOLUTIONS INC.
  • Location: Calgary, AB, CA

Job Description

  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience:

    • Education

  • Other trades certificate or diploma
  • or equivalent experience

    • Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Climb and work aloft on poles, ladders or other support structures

    • Supervision

  • No supervision responsibility

    • Computer and technology knowledge

  • Device drivers
  • Networking software
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • Security software
  • Mail server software
  • MS Windows
  • Spreadsheet
  • TCP/IP
  • Wireless networks

    • Security and safety

  • Criminal record check

    • Transportation/travel information

  • Vehicle supplied by employer
  • Willing to travel
  • Willing to travel regularly
  • Valid driver's licence

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Physically demanding
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

    • Own tools/equipment

  • Cellular phone

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Screening questions

  • Are you available to start on the date listed in the job posting?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

    • Employment terms options

  • Evening
  • Morning

    • Experience

  • Experience an asset

    • Employment terms options

  • Day
  • Weekend
  • Overtime required

    • Workplace information

  • On the road job

    • Support for newcomers and refugees

  • Supports newcomers and/or refugees with foreign credential recognition
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Job Details

  • Work arrangement: Not specified
  • Work hours: 30 to 40 hours per week
  • Salary range: $36.60 hourly
  • Postal code: T3J4K3

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