Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Provides awareness training to employees to create a welcoming work environment for youth

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)