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user support technician

Canada Shaws Consulting Inc. logo
  • Full Time
  • Permanent

user support technician

  • Canada Shaws Consulting Inc.
  • Posted 17 hours ago
  • NOC: 22221
  • Location: Richmond, BC, V6X3M1
  • Salary: $37.00 hourly

Job Overview

  • Published On: Jun 9, 2026
  • Application Due: Jun 23, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 4

Company Overview

  • Employer: Canada Shaws Consulting Inc.
  • Location: Richmond, BC, CA

Job Description

  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week
  • Education:
  • Expérience:

    • Education

  • College/CEGEP

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Design, develop and implement information systems business solutions

    • Computer and technology knowledge

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • Jira
  • Shell script
  • iOS
  • MAC
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Image editing software
  • Project management software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Business diagram software
  • Desktop publishing software
  • Database software
  • Programming languages
  • Software development
  • Mac OS
  • Python
  • Salesforce
  • MS Active Directory
  • Data analysis software
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • XML
  • PHP
  • WordPress
  • Business management software

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Honesty

    • Screening questions

  • Are you available for shift or on-call work?
  • Do you have experience working in this field?

    • Experience

  • 2 years to less than 3 years

Job Details

  • Work arrangement: Not specified
  • Work hours: 35 to 40 hours per week
  • Salary range: $37.00 hourly
  • Postal code: V6X3M1

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