College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Work setting
Computer hardware or software retailer/wholesaler
Relocation costs covered by employer
Willing to relocate
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
1 to 2 people
Certificates, licences, memberships, and courses
Associate Computing Professional (ACP)
Cisco certified network associate
Microsoft certified professional (MCP)
A+ Certification
Computer and technology knowledge
Android
Security software
Word processing software
.NET
MS Windows
TCP/IP
Security and safety
Bondable
Criminal record check
Transportation/travel information
Travel expenses paid by employer
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Screening questions
Are you available to start on the date listed in the job posting?
Are you currently a student?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you meet the language requirements listed in the job posting for the position (English or French)?
Experience
1 year to less than 2 years
Employment terms options
Day
Weekend
Financial benefits
Gasoline paid
Other benefits
Transportation provided by employer
Parking available
Support for newcomers and refugees
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Support for youths
Offers on-the-job training tailored to youth
Support for Indigenous people
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Support for mature workers
Applies hiring policies that discourage age discrimination
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
