Job Description
ServiceNow HAM/SAM Developer – Asset Management & CMDB Operations
Location – USA Remote
Contract
JD
These resource are not for implementation purposes. Its more operational resource aligned with enhancements/development
This role is a key contributor to the Asset Management and CMDB practice, responsible for maintaining data integrity, automating operational processes, enhancing HAM/SAM capabilities, improving Service Request fulfillment, and ensuring CMDB alignment with enterprise governance standards. The resource will play a critical role in establishing a scalable, compliant, and operationally efficient ServiceNow environment while supporting ongoing platform enhancements and business transformation initiatives.
This requirement is for HAM/SAM developers with CMDB, workflow, and operational enhancement experience, rather than generic ServiceNow developers who only have Incident/Request experience.
Required Skills & Experience:
Strong ServiceNow platform development experience including JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and IntegrationHub.
Hands-on expertise with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
Strong understanding of Asset Lifecycle Management, Inventory Management, Asset Normalization, and HAM Workspace.
Experience enhancing Service Catalog, Request Fulfillment workflows, Record Producers, and automated provisioning processes.
Deep knowledge of CMDB, CSDM, Asset-to-CI relationships, and CMDB governance best practices.
Experience configuring and managing Identification and Reconciliation Engine (IRE) rules to maintain CMDB data quality and prevent duplicate CIs.
Experience with integrations using REST/SOAP APIs, Import Sets, Transform Maps, MID Server, and third-party discovery/data sources.
Strong understanding of Discovery, data migration, normalization, and enterprise asset data management.
Experience supporting large-scale operational environments and driving platform enhancements aligned to business requirements.
Target Responsibilities but not limited
Design, develop, and enhance HAM/SAM solutions and Service Request workflows.
Improve asset lifecycle processes, automation, and operational efficiencies.
Maintain CMDB integrity and Asset-to-CI alignment.
Develop integrations and automated workflows supporting asset and software management operations.
Collaborate with operational teams to deliver scalable and sustainable ServiceNow solutions.
Pay: $50.00 - $55.00 per hour
Work Location: Remote
