front desk agent at Redwood Inn & Suites - Clairmont, AB | Jobrify

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Full Time
Permanent

front desk agent

Redwood Inn & Suites
Posted 1 week ago

NOC: 64314
Location: Clairmont, AB, T8X5B1
Salary: $17.00 hourly

Job Description

Work Term: Permanent
Work Language: English
Hours: 32 to 44 hours per week
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years

Work setting

Hospitality industry

Tasks

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Computer and technology knowledge

Multi-line switchboard
Word processing software
Database software
Central reservation system (CRS)
Spreadsheet
Internet

Transportation/travel information

Own transportation
Valid driver's licence

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player

Screening questions

Do you have experience working in this field?
Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

Evening

Employment terms options

Shift
Morning
Night
Day
Weekend

Health benefits

Dental plan
Health care plan
Vision care benefits

Job Details

Work arrangement: Not specified
Work hours: 32 to 44 hours per week
Salary range: $17.00 hourly
Postal code: T8X5B1

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