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guest services manager

Kawartha Adventure Cottages logo
  • Full Time
  • Permanent

guest services manager

  • Kawartha Adventure Cottages
  • Posted 3 days ago
  • NOC: 60031
  • Location: Havelock, ON, K0L1Z0
  • Salary: $38.41 hourly

Job Overview

  • Published On: May 29, 2026
  • Application Due: Jun 28, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 1

Company Overview

  • Employer: Kawartha Adventure Cottages
  • Location: Havelock, ON, CA

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
  • Hotel, motel, and restaurant management

    • Asset languages

  • Hindi
  • Urdu

    • Work site environment

  • Non-smoking
  • Air conditioned

    • Work setting

  • Staff accommodation available
  • Rural area
  • Relocation costs not covered by employer
  • Willing to relocate
  • Hotel, motel, resort

    • Budgetary responsibility

  • 0 - $100,000

    • Tasks

  • Develop and implement policies and procedures for daily operations
  • Supervise staff
  • Conduct performance reviews
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Perform front desk duties
  • Prepare budgets and monitor revenues and expenses
  • Prepare marketing plans
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans
  • Establish work schedules
  • Manage events
  • Organize and maintain inventory
  • Professionalism in customer service

    • Supervision

  • 3-4 people

    • Computer and technology knowledge

  • MS Word
  • MS Excel
  • MS Office
  • MS Outlook
  • MS PowerPoint
  • MS Windows
  • Google Drive

    • Security and safety

  • Criminal record check

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walking
  • Standing for extended periods

    • Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Initiative
  • Team player

    • Screening questions

  • Are you available for shift or on-call work?
  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

    • Employment terms options

  • Early morning
  • Evening

    • Employment terms options

  • Morning
  • Night

    • Other benefits

  • Free parking available
  • On-site amenities
  • On-site housing options
  • On-site recreation and activities
  • Team building opportunities

    • Support for Indigenous people

  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

    • Supports for visible minorities

  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Job Details

  • Work arrangement: Not specified
  • Work hours: 40 hours per week
  • Salary range: $38.41 hourly
  • Postal code: K0L1Z0

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