Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
Monitor the performance of computer systems and networks
Troubleshoot, maintain and upgrade web server hardware and software
Evaluate and install computer hardware, networking software and operating system software
Provide problem-solving services to network users
Implement data, software and hardware security procedures
Perform routine network start up and close down and maintain control records
Perform data backups and disaster recovery operations
Set up local area networks and connections to the Internet
Implement network traffic and security monitoring software, and optimize server performance
Perform Web-server backup and recovery operations
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide customer service
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Conduct tests and perform security and quality controls
Provide business systems, network and Internet support to users in response to identified difficulties
Manage incidents
Report on the performance of computer systems and networks
