Work setting

Tasks

Co-ordinate activities with other work units or departments
Perform same duties as workers supervised
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Assist clients/guests with special needs
Co-ordinate, assign and review work
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Take, cancel and change room reservations
Respond to complaints of guests
Receive and record bookings for package tours
Provide staff training
Provide, arrange for, or refer guests to valet parking services
Provide information on hotel facilities and services
Process credit cards, vouchers and other payments
Process group arrivals and departures
Perform front desk duties
Make and confirm reservations
Ensure smooth operation of computer equipment and machinery
Confirm transportation and accommodation reservations
Co-ordinate work activities with other departments
Answer inquiries and provide information to customers
Answer electronic enquiries
Resolve conflict situations
Professionalism in customer service
Conduct sales calls
MS Office