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technical support specialist – information technology (IT) at Sto:lo Service Agency in Chilliwack, BC

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Sto:lo Service Agency logo
  • Full Time
  • Permanent

technical support specialist – information technology (IT)

  • Sto:lo Service Agency
  • Posted 22 hours ago
  • NOC: 22221
  • Location: Chilliwack, BC, V2R4G5
  • Salary: $60,000.00 to $65,000.00 annually (to be negotiated)

Job Overview

  • Published On: Nov 5, 2026
  • Application Due: Nov 26, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 0

Company Overview

  • Employer: Sto:lo Service Agency
  • Location: Chilliwack, BC, CA

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week
  • Education: Bachelor's degree
  • Experience: 5 years or more

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Ensure smooth operation of computer equipment and machinery

    • Supervision

  • No supervision responsibility

    • Certificates, licences, memberships, and courses 

  • Cisco certified network associate
  • CompTIA Security+ Certification
  • Information technology infrastructure library (ITIL) Certification

    • Computer and technology knowledge

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Project management software
  • Programming software
  • Web service design
  • Mapping and data visualization software
  • Database software
  • Python
  • Data analysis software
  • JavaScript
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • Wireless networks
  • Computerized inventory record keeping and re-ordering system

    • Type of experience

  • Call centre

    • Area of work experience

  • Quality assurance or control
  • Information technology (IT) service delivery

    • Security and safety

  • Criminal record check

    • Transportation/travel information

  • Valid driver's licence

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Screening questions

  • Do you have experience working in this field?

    • Employment terms options

  • Morning

    • Employment terms options

  • Day

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

    • Financial benefits

  • Group insurance benefits
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)

    • Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits
  • Tax-Free Savings Account (TFSA)

    • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site daycare available
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program

Job Details

  • Work arrangement: Not specified
  • Work hours: 35 hours per week
  • Salary range: $60,000.00 to $65,000.00 annually (to be negotiated)
  • Postal code: V2R4G5

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