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user support technician at Tech-Eyes in Hinton, AB

Tech-Eyes logo
  • Full Time
  • Permanent

user support technician

  • Tech-Eyes
  • Posted 5 days ago
  • NOC: 22221
  • Location: Hinton, AB, T7V2B3
  • Salary: $37.50 hourly

Job Overview

  • Published On: Nov 2, 2026
  • Application Due: Nov 16, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 0

Company Overview

  • Employer: Tech-Eyes
  • Location: Hinton, AB, CA

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience: 1 year to less than 2 years

    • Work setting

  • Relocation costs covered by employer
  • Willing to relocate

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

    • Supervision

  • 1 to 2 people

    • Certificates, licences, memberships, and courses 

  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification

    • Computer and technology knowledge

  • Android
  • Security software
  • .NET
  • MS Windows

    • Security and safety

  • Bondable
  • Criminal record check

    • Transportation/travel information

  • Travel expenses paid by employer

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods

    • Personal suitability

  • Accurate
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Time management
  • Honesty

    • Screening questions

  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

    • Employment terms options

  • Morning
  • Day
  • Weekend

    • Financial benefits

  • Gasoline paid

    • Other benefits

  • Free parking available

Job Details

  • Work arrangement: Not specified
  • Work hours: 30 hours per week
  • Salary range: $37.50 hourly
  • Postal code: T7V2B3

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