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user support technician at Canada Ticket Inc. in Langley, BC

Canada Ticket Inc. logo
  • Full Time
  • Permanent

user support technician

  • Canada Ticket Inc.
  • Posted 1 week ago
  • NOC: 22221
  • Location: Langley, BC, V1M3B5
  • Salary: $39.00 hourly

Job Overview

  • Published On: Oct 29, 2026
  • Application Due: Nov 19, 2026
  • Job Type: Full Time
  • Work Term: Permanent
  • Language: english
  • Views: 0

Company Overview

  • Employer: Canada Ticket Inc.
  • Location: Langley, BC, CA

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years

    • Work setting

  • Private company, corporation or industry

    • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Manage incidents

    • Computer and technology knowledge

  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • Security software
  • Word processing software
  • Mail server software
  • Communication software
  • Mac OS
  • MS Active Directory
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks

    • Security and safety

  • Criminal record check

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

    • Personal suitability

  • Accurate
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Employment terms options

  • Day

    • Health benefits

  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

    • Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)

Job Details

  • Work arrangement: Not specified
  • Work hours: 35 hours per week
  • Salary range: $39.00 hourly
  • Postal code: V1M3B5

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