Duties: Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests. Address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Requirements: High School Degree or equivalent required. One-year related experience required. On the job training provided. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Pre-employment background check conducted.
Pay Rate:$23.07/hr. O/T at $34.61/hr. Eligible for multiple benefits including Discounted bus pass (public transportation Eagle County); Discounted ski pass (merchant pass – Epic Pass); Access to property chair lift (with applicable pass); Sick emergency time paid – based on Colorado State Law (accrual of 1 hour per 30 hours worked); Complimentary meal per shift; Complimentary Parking and Shuttle Service to/ from property; Complimentary uniform (shoes not included); Marriott Explore Discount (Rooms, Retail, Spa, and F&B); Complimentary fitness center usage on property (Fitness Center Usage Release required); For full list of benefits, please contact HR.
Shifts: Min. 35 hours/week. 8 hour shifts. Morning: 5:00AM – 8:00AM through 1PM – 4PM; Afternoon: 2:00PM – 10:00PM; Overnight: 10:30PM – 7:00AM. (5 rotating days including weekends).
Employment period: Oct 1, 2026 – Apr 15, 2027
