Job Description
The Director of the Immediate Care (IC) department provides leadership and oversight to the IC department staff. Ensures that the IC department has adequate resources, staffing and that processes and workflows are effective and efficient. Collaborates with the department Administrator and Senior Manager to establish departmental operational and financial goals and monitor progress.
Professional Duties
Align and support Clinical Service metric goals of Bed days/K, Admits/K, ER visits/K, Re-admission rates, and Patient Satisfaction.
Participate in the development of departmental operational and financial goals and actively contribute towards the achievement of the established goals.
Manage departmental budget and variance reports.
Monitor quality measures including encounter review, emergency room send outs, patient satisfaction, grievances, and other patient care related metrics and issues.
Ensure that the departmental operations are standardized, effective and efficient to support high quality care and patient satisfaction. Continuously assess the departmental processes & workflows to identify areas of improvement.
Ensure that each IC clinic has adequate resources and staffing.
Provide oversight and leadership to departmental staff.
Continuously assess employee performance and facilitate trainings and development opportunities to ensure that departmental staff has the knowledge, skills and resources needed to provide quality patient care.
Collaborate with Clinical Administrator, VP of Clinical Services Integration and other department management to establish Immediate Care Provider standards and expectations.
Oversee, coordinate and participate in the department specific orientation of new employees.
Be an active participant of the Safety Committee.
Collaborate with the Clinical Administrator and VP of Clinical Services Integration to routinely assess departmental nursing standards, policy and procedure. Implement changes as needed to ensure that the department provides high quality of patient care.
Oversee lab specimen operations, quality, and credentialing.
Serve as a resource to departmental staff and providers.
Perform other duties as assigned.
Qualifications
Associate’s degree in nursing and graduation from an accredited nursing program required. Bachelor’s degree in Nursing, preferred.
Current California Registered Nurse license required.
3-5 years of recent clinical experience in an acute care setting or urgent/immediate care environment and 1 year of experience in a management position.
Clinical assessment and knowledge associated with appropriate nursing scope of practice.
Ability to utilize critical thinking skills to problem solve.
Ability to communicate effectively with individuals within all levels of the organization, patients, patient family members and others.
Detail oriented. Ability to reprioritize tasks to meet established deadlines.
BLS and ACLS.
Current California driver’s license and proof of auto insurance.
Physical Demands
Sitting: Approximately 40% of day
Standing: Approximately 25% of day
Walking: Approximately 35% of day
Lifting: 0-50 lbs (equipment, supplies) - approximately 20% of day
Bending: Approximately 10% of day. Kneeling < 20%
Hearing/Visual Acuity: Adequate for use with computers and telephone and Blackberry
Approx 50% of day
Computer: Highly technical work environment - Must be able to work > 6 hours / day using.
Reaching: Above head 75 degrees - approximately 25%.
Hand grip dexterity: Approximately 40% of day
